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Problem

When installing an SSL certificate with F5 Firepass, you receive the following error message:

"Your certificate chain cannot be fully verified"


Cause

This error occurs during the installation when one of these statements is true:

  • Incorrect intermediate  certificate
  • Incorrect certificate format
  • Incorrect certificate order


Resolution

Ensure that the appropriate intermediate certificates are added in the "Optionally, put your intermediate certificate chain here (in the PEM format)".


Step 1:  Obtain the Intermediate CA bundle by contacting one of our account managers


Step 2:  Install SSL certificate

Paste the Intermediate CA bundle under "Optionally, put your intermediate certificate chain here (in the PEM format)".  If the problem persists, make sure the correct bundle is selected or reverse the order of the certificates.

 

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